Returns Policy and Extended Warranties
We want you to be satisfied with every purchase you make. If an item you purchased arrived broken, is faulty or isn’t what you had in mind, we’re here to help, subject to the below terms.
This policy forms part of the Nutridry Terms and Conditions. Nutridry is committed to operate Nutridry ’s business in terms of the Consumer Protection Act and all policies are subject to the applicable law.
14 Days Exchange and Refund Policy
We will refund or exchange most goods if you return them within 14 days of purchase, provided:
- it is in its original packaging and condition, including all attachments, accessories and documentation;
- it is unused.
Returns and exchange requests for items purchased more than 14 days ago might incur collection, delivery and processing fees. However, goods that show a manufacturing defect within the first 6 months of purchase will be replaced or refunded at no cost to you.
Unsuitable for purpose
If you indicated a particular purpose for which you intend using the goods to a salesperson who confirmed that you will be able to use the goods for that purpose, you may return the goods within 10 working days after you purchased them if it turns out that the goods are not suitable for the purpose you anticipated and indicated to the salesperson. Subject to Nutridry ’s rights in law to charge you for use and to get the goods fit for re-stocking, CUSTOMER2 will give you a refund.
You may contact Nutridry ’s Online Support Centre on 084 500 5866 to make arrangements for the collection of the item.
Incorrect item delivered
Should an item be incorrect, please contact Nutridry ’s Customer Support Centre on 084 500 5866 to arrange for the earliest convenient collection date. Once returned to the store, the Product will undergo an assessment following which, the correct item will be dispatched.
Defective or Damaged Goods
If your goods turn out to be defective within the first 6 months after you received them from us, Nutridry will replace them or give you a refund. Products may be returned by arranging a third party courier. The courier service will be charged at the going rate for your area and Product specifications. Please note that it may not be possible to determine in-store whether goods have been damaged or what the cause of a failure or defect may be. This is important as it determines whether the goods may be replaced or refunded.
Once Nutridry have assessed a returned item and approved a refund, you will receive your money back in the same manner in which you purchased it from Nutridry :
- Credit note
- Electronic transfer directly into your account (5 to 10 working days)
- Cash (if the original payment was made in cash)
- Credit card (by reversal back to your credit card and subject to banking delays)
- Email Voucher
Nutridry will refund a purchase for the exact amount paid less the following:
- any additional delivery costs already incurred by Nutridry ,
- any restocking fee for special orders